LEGAL NOTICE

Identification of the Owner of the website www.maesepau.es

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, we inform you of the following data:

  • Website owner: Maese Lab SL
  • NIF: B67529644
  • Registered office at: C/ Tamarit 101 – Local 1 Barcelona – CP08015.

If you have any questions, you can contact us by sending an email to info@maesepau.com and contact telephone number 935 164 093.

PURCHASES POLICY

This section explains in detail in each Item how to proceed to register on our website, types of shipments, payment methods, how prices are implemented, how product guarantees work and what are the contact channels for information and customer assistance. .

REGISTER TO ACCESS THE PURCHASE

Once the products have been selected and included in the shopping basket, the customer must register to access it and complete the order.

It will include mandatory registration fields:

  • – username (email) and password.
  • – personal or company data
  • - name and surname,
  • – billing and shipping address
  • - telephone
  • - email

FEES

The prices of each product in the lists are presented with VAT included, indicating the gross price below. The total price will appear in the final summary of the purchase, broken down with taxes and shipping costs included.

Prices are subject to change during the business year, with no obligation to post changes notices on our website as well as discounts and promotions.

PAYMENT METHODS

The customer will then be asked to select one of our payment methods:

  • Credit card: Visa, MasterCard and American Express. For customer security we use Stripe's SECURE PAYMENT service.
  • Paypal: Pay through PAYPAL safely and split into up to 3 interest-free installments.
  • SeQura: Divide your purchases into up to 18 equal installments and at no cost to you. Comfortable and simple. One payment per month, instantly and without paperwork. At the time of purchase you only pay the first installment, the rest will be automatically charged to your card, always on the same day of the month that you made the purchase. And if that day doesn't go well for you, you can change it at no cost. Sounds good, right? Buy in 4,6,8,12 and 18 installments with seQura in no time. Without paperwork, without uploading any documents and with immediate approval. Easy, fast and secure.
    1. Choose the split from 4,6,8,12 or 18 seQura installments as a payment method when completing your order.
    2. Complete 5 details and we will instantly confirm your purchase. Today you only pay the first installment (the chosen installment fraction).
    3. Enjoy your purchase without paying everything together. The rest of the payments will be made automatically each month.

APPLICABLE GUARANTEES

The products offered through the Maese Pau website have a maximum warranty period of 2 years, except for those that, due to the characteristics of the product, have a lower expiration date. Our guarantee policy is in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. . The guarantee includes manufacturing or production defects, but not those caused by incorrect use of materials.

CUSTOMER SERVICE

For any questions, concerns or complaints, you can contact us:

  • – Sending us an email to info@maesepau.es
  • – By calling +34 935 164093 during the corresponding business hours.
  • – You can also consult us through our chat available on the home page
  • – Send us a message through the contact page of our website.

SHIPPING OPTIONS BY ZONES

Then you will select one of the shipping methods available on our website:

WE REPORT THAT DUE TO THE NEW OPERATION AND TRANSPORT REGULATIONS SINCE COVID, DELIVERY TIMES MAY EXTEND LONGER THAN USUAL. WE ARE WORKING TO BE ABLE TO RESPOND AS SOON AS POSSIBLE TO THE ORDERS OF OUR CUSTOMERS. 

  • – Home delivery with variable rate, according to weight and distance.
  • – Collection in store at no additional cost, option valid for the territory of Catalonia.
  • -Shipments to the Canary Islands, Ceuta and Melilla, with variable costs according to weight + Customs Costs.
  • – Shipments abroad.

Shipping costs depend on two factors, the delivery distance and the weight of the package. Our system will calculate the price directly, once the selection of the delivery city and the total number of products selected in the cart have been completed.

For shipments abroad, the same shipping cost calculation procedure will be carried out and in those countries that are subject to special Customs conditions, an extra fee will be applied according to the administrative regulations of your area.

IT IS THE CLIENT'S RESPONSIBILITY:

  • Attend to the carrier once the delivery date has been set. Two delivery attempts will be made, in case the client is not at his address. After these two notices, the carrier will withdraw the order from circulation and the merchandise will return to our establishment. Maese Pau will notify the customer that his order will be reimbursed minus the shipping costs, which will be borne by the customer. In the event that the customer requests the shipment of the same order again, he will have to pay the transport costs again.
  • The client must always give a contact telephone number in Spain or that corresponds to the same region or country where the shipment is made.

PENINSULAR

Spain

Portugal

  • Home delivery with a rate according to shipping calculation = distance + weight
  • Pick up in store at no additional cost
  • Shipping time 3 to 4 business days from the date of purchase

BALEARIC ISLANDS

Majorca, Minorca and Ibiza:

  • Home delivery with a rate according to shipping calculation = distance + weight
  • Delivery time between 72 and 96 business hours.

EUROPEAN COMMUNITY

We ship to the WHOLE European community
(All European Union - EU)
  • Home delivery with a rate according to shipping calculation = distance + weight
  • Shipping time 3 to 5 business days from the date of purchase.
  • Maximum 40kg.
NON-COMMUNITY

saint marine
Switzerland
Turkey
Liechtenstein
Norway
Monaco
Montenegro
Iceland
Vatican City
Bosnia and Herzegovina

  • Home delivery with a rate according to shipping calculation = distance + weight
  • Shipping time 7 to 10 business days from the date of purchase
  • Customs is paid by the client and paid at destination.
  • It is not sent to Overseas Territories or Islands of the Countries.
  • Shipments include an insurance fee.
  • Sent maximum 40kg.

TO THE EXTERIOR

USA
CANADA
SOUTH AMERICA
MEXICO
JAPAN
CHINA
MALTA
SINGAPORE
SOUTH KOREA
AUSTRALIA
ARAB EMIRATES
INDIA
ISRAEL
QATAR

 

  • Home delivery with a rate according to shipping calculation = distance + weight
  • Shipping time 7 to 10 business days from the date of purchase
  • Customs is paid by the client and paid at destination.
  • Shipments include an insurance fee.
  • It is not sent to Overseas Territories or Islands of the Countries.
  • Sent maximum 40kg.

SHIPMENTS TO THE CANARY ISLANDS - Islas Mayores

Las Palmas and Tenerife:

Shipping costs: Shipping costs will be calculated on our website, in the shopping cart, once the customer has completed their address information and according to the delivery location and the weight in kilograms that the order includes, each shipment will have a cost determined to know:

From 1 to 2 Kg: ……………€41,88 (*)

From 2 to 5Kgs: ………….. €51,19 (*)

From 5 to 10 kg: ……….. €54,11 (*)

From 10 to 20 kg: ………. €61,41 (*)

From 20 to 30 kg: ……….€68,52 (*)

From 30 to 40 kg: ……… €73,90 (*)

Customs costs: (*)The price of Customs Clearance will be €17,50 for each shipment, and is included in the price of transport. This value is a fixed cost, which is paid at the time of purchase and the customer will not have to pay again at destination. In this way, the client will absorb and pay the Customs costs if necessary, at the time of presenting the documentation pertinent to said export, in the public entity that demands it, making sure that the legality of said procedure is effective.

Payment of Canary Islands Taxes: IGIC, Canary Indirect General Tax. The client with domicile in the Canary Islands, must comply with the taxes arranged by their territory, in accordance with the Law 19/2019, of December 30, on General Budgets of the Autonomous Community of the Canary Islands for 2020. Each product that is purchased on our website, depending on its type, will be subject to a percentage of tax as appropriate, which the client will absorb and pay personally at the time he makes his declaration in his territory. Each client must be informed about this provision, being the majority of our categories of products, alcohols, extracts, perfumes and essences, knowing in advance that these products are not exempt from taxes according to the law of the Canary Islands.

Delivery time: The estimated delivery time of the order, since it leaves our stores, is between 5 and 10 business days.

Shipments to Ceuta and Melilla:

Shipping costs: will be calculated by weight of the order. Up to 1 kilogram the cost will be €36,76 + €22 of Customs Clearance costs, from the Kg, €5,65 will be added for each extra kilo in the shipment.

Customs cost: fixed amount of €22. This value is a fixed cost, which is paid at the time of purchase and the customer will not have to pay again at destination. In this way, the client will absorb and pay the Customs costs, if necessary, at the time of presenting the documentation relevant to said export, in the public entity that demands it, ensuring that the legality of said procedure is effective.

Taxes: the taxes that the territory of Ceuta and Melilla has, will be paid by the client at destination.

Each product that is purchased on our website, depending on its type, will be subject to a percentage of tax as appropriate, which the client will absorb and pay personally at the time he makes his declaration in his territory. Each client must be informed about this provision, being the majority of our categories of products, alcohols, extracts, perfumes and essences, knowing in advance that these products are not exempt from taxes for the law of Ceuta and Melilla.

Delivery time: Since the order leaves our establishment, it will take between 72 and 96 business hours.

Shipments to Andorra:

Shipping costs: will be calculated by weight of the order:

Up to 10 kg €40,56

Up to 20 kg €43,66

Up to 30 kg €44,97

Up to 40 kg €46,07

Customs cost: fixed amount, included in the shipping price, of €18. This value is a fixed cost, which is paid at the time of purchase and the customer will not have to pay again at destination. In this way, the client will absorb and pay the Customs costs, if necessary, at the time of presenting the documentation relevant to said export, in the public entity that demands it, ensuring that the legality of said procedure is effective.

Delivery time: Since the order leaves our establishment, it will take between 72 and 96 business hours.

PRODUCT DOCUMENTATION

CONDITIONS FOR THE ISSUANCE OF PRODUCT DOCUMENTATION
For your request, you must inform yourself in the comments section in the order form of the shopping cart. These documents can only be issued with the delivery note/invoice number associated with the product and as long as they meet the following requirements by the client, in order to request it:
Product documentation will be delivered to the customer if requested in the following cases:
1 – The client must present company data, being this Manufacturer, Laboratory or having any other regulated professional denomination.
2- At the time of placing the order, you must request the invoice with the annex Batch Reflected on Invoice in the comments section.
3- Sample request policy:
3-1- The samples are not free, they are subject to prior payment.
3-2- In this case, the only documentation that is issued is: Technical Sheet of the requested product. The remaining documentation: Safety Data Sheet and Analysis Certificate (IFRA and Allergens if applicable to the product) is subject to the conditions of section (4).
4- You must respect the quantities minimum purchase of each product, broken down by category, which will be detailed below:

Essential oils: minimum purchase 1000 ml per product.

Absolute: minimum purchase 500 ml per product.

Fractions: minimum purchase 1000 ml per product.

Organic Composition Essences: minimum purchase 1000 ml per product.

Vegetable oils: minimum purchase 5000 ml per product.

Vegetable waxes: minimum purchase 25000 gr per product.

Tinctures: minimum purchase 1000ml per product.

Hydrolates: minimum purchase 5000 ml per product.

Natural Drugstore: minimum purchase 5000 ml/gr. by product.

Spices: minimum purchase 10000 gr. by product.

Flours: minimum purchase 10000 gr. by product.

Resins: minimum purchase 5000 gr. by product.

INFORMATION ABOUT OUR BIO CHARACTERISTIC PRODUCTS

MAESE PAU CONSIDER THAT A PRODUCT IS 100% NATURAL, WHEN:

1) It comes from environmentally friendly agriculture.

2) It is free of Petroleum Derivatives.

3) It is free of Genetically Modified Organisms (GMO).

4) It is free of Heavy Metals.

5) It is free of Pesticides.

6) The Company advocates Fair Trade.

7) It comes directly from small producers. (Promoting Family Entrepreneurship).

This implies that if a supplier complies with the aforementioned points, and can prove them, ownership of a seal from a Private Entity that certifies it is not a condition. Because for Maese Pau it complies with our quality protocols.

 

CROSS-BORDER DISPUTE RESOLUTION

You can access this link to keep up to date with the new European legislation

RETURNS AND REFUNDS

If for any of the reasons indicated below you are not satisfied with your order, you have a period of 15 business days, counting from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19.) You will have 7 business days from the date of receipt of said return due to disagreement. order delivery date. Otherwise, the claim will be rejected.

Contact our company through our email info@maesepau.es or by phone at +34 935 16 40 93 within 7 business days of receiving the order, where you will be told how to proceed for the return or solve any problem that is requested regarding the purchase made.

Maese Pau, by virtue of the provisions of the Retail Trade Regulation Law as well as that regulated by community regulations (Directive 97/7/CE), will not accept returns on sales of goods made specifically for a consumer who requests a personalized product.

 

Maese Pau will only accept the return of the merchandise if:

1- Within the term established for this purpose by the Law (7 business days), the buyer exercises his right of resolution. Maese Pau will accept the exercise of the aforementioned right solely and exclusively when the merchandise is unused, with its corresponding original packaging and in perfect condition.

2- If the merchandise is defective, Maese Pau will immediately replace the product with an identical one.

3- Maese Pau will accept the return of the merchandise when the requested product does not correspond to the one requested by the client.

4- In the event that once the customer makes the purchase and the product for any reason is not available or it is impossible to serve it, Maese Pau undertakes to return the amount through the same payment method with which it was received. have made the purchase.

 

In case of controversy or conflict that may arise from the interpretation or compliance with these Particular Conditions of Purchase, they will be resolved before the Tribunals and Courts of the Province of Barcelona.

Request your return via email to maesepau@gmail.com, within 7 business days from the date you received the order by the courier. Please let us know in that e-mail the order number and the reason why you are returning the item.

Once your return request has been received, we will contact you to indicate the steps to follow in said return.

Then, and always within 5 business days of your request, our courier company will pick up at the same address where the order was delivered. Transportation costs will be paid by the customer. You can also decide to send us a shipment on your own and contracting your own courier to our offices, respecting the delivery times and assuming the costs. You must then inform us of this decision.

Prepare the package to be collected in its original packaging, and make sure that the labels have not been torn off and the item has not been used. The return must meet these conditions to be accepted.

Once the item has been received in our offices and verifying that the characteristics of the inspected order coincide with said claim by the customer, we will send you an e-mail informing you of the acceptance of the return.

From this date, we will have 30 working days to refund the amount of the purchase, except transport costs, both shipping and return, which will only be returned in the event that Maese Pau is responsible for the cause of returning the product. ; The refund will be made through the payment method used in the purchase.

If you do not meet any of these conditions, we will contact you to offer you the option of returning the items that have not been accepted by our department. All expenses generated by this return, including the transport of these items, will be borne by the customer. If you do not accept this option, Maese Pau will be able to keep the items and their amount.

In accordance with articles 120 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, in the event that the defective product(s) has been delivered, Maese Pau will proceed, as corresponds, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer.

PRIVACY POLICY

Remember that before starting to use any of the services or functionalities of www.maesepau.es (hereinafter, the WEB) you must read this Privacy and Cookies Policy, as well as the General Conditions of Use. In this section you can check , of the existence of any particular use condition or the specific treatment of any of your Personal Data.

The person responsible for processing the personal data necessary to provide the services offered on www.maesepau.es is:

  • Maese Lab SL
  • NIF: B67529644
  • Registered office at: C/ Tamarit 101 – Local 1 Barcelona – CP 08015
WHERE WE COLLECT THE DATA DATA PROCESSED PURPOSE AND LEGAL BASIS
Contact form Name, email, phone, address. Give an answer to the query formulated.

The legal basis is the consent granted by the user when making their query.

Register as a user Name, email, DNI/CIF (optional) Streamline procedures through the website and send information about offers and advertising in general. The legal basis is the consent of the interested party. Likewise, provision of the service and billing whose legal basis is the contractual relationship.
Sending a message through the chat on the website Name e-mail Answer doubts of the interested party, as well as provide information that is requested. The legal basis is the consent of the interested party.
I send blog information from the website Email Receive information published on the business information blog by email. The legitimate legal basis is the consent of the interested party.
Subscription to our newsletter Email Information about offers and publicity in general. The legal basis is the consent of the interested party.

 

The capture of data on the web is done through:

  • Contact form
  • Register as a user
  • Sending a message through the chat on the website
  • Sending comments on the web blog.
  • Subscription to our newsletter.

The data provided by the user will be kept by Maese Lab SL for the period of time necessary to attend to your query or as long as you do not revoke your consent. In any case, we may keep your personal data, duly blocked, for the attention of judicial, administrative or fiscal claims, for the periods legally determined by each applicable regulation.

1. Preservation of personal data

 

Among the principles contemplated in the General Data Protection Regulation (hereinafter “GDPR”) is the limitation of the retention period, by virtue of which personal data must be kept in a way that allows the identification of the interested parties. for no longer than is necessary for the purposes of the processing of personal data. The time of conservation of the data must always be the minimum possible.

As a result of this principle, Maese Lab SL is obliged to define the retention periods for personal data, and to delete them when they are no longer useful for the purpose for which they were initially collected.

Consequently, this data retention and deletion procedure is prepared in order to document the personal data retention periods, which must be known by all Maese Lab SL staff, as well as the destruction mechanisms used.

Once the purposes for which the personal data were collected have been fulfilled, they can only continue to be kept when certain requirements are met:

  • When they are stored for archival purposes in the public interest, scientific or historical research purposes or for statistical purposes;

 

  • When a law establishes the specific obligation of conservation or;

 

  • Duly blocked, when responsibility for the treatment could be derived from the person in charge.

 

Relationship with the exercise of the right of suppression.

The right of deletion allows interested parties to request the deletion of their personal data under certain requirements, however, there are cases in which the interested party will not have the right to delete their data, and therefore, Maese Lab SL may keep the personal data even if these were no longer necessary for the initial purpose of the treatment. These assumptions are the following:

  • When they are necessary to exercise the right to freedom of expression and information;
  • For the fulfillment of a legal obligation or a mission carried out in the public interest;
  • For reasons of public interest in the field of public health;
  • For archival purposes in the public interest, scientific or historical research purposes or statistical purposes and;
  • For the formulation, exercise or defense of claims.

 

2. Storage by the data processor

 

When Maese Lab SL has contracted the services of a person in charge of the treatment, or the same acts as such, it must be taken into account that in the contract signed for this purpose, the destination of the data must have been determined once the provision of the services has been completed.

However, the person in charge may keep the personal data as long as there are specific legal obligations or legal responsibilities could be derived from said data processing.

 

3. Blocking of personal data.

 

When the personal data initially collected for a specific purpose are no longer necessary to achieve the objective, they must be deleted.

In this sense, Maese Lab SL must, both when the deletion of personal data is appropriate, and when the rectification of these is appropriate, keep the data blocked except for the adProvision of the Public Administrations, Judges and Courts, for the attention of the possible responsibilities arising from the treatment during the limitation period of these.

Once these deadlines are met, Maese Lab SL must proceed to the definitive deletion of the personal data, establishing the corresponding security measures that prevent its treatment and visualization, unless there is a legal requirement for it or it is necessary to access the data to determine derived responsibilities. of the treatment of these.

Deadlines

The determination of the conservation periods will be stipulated in attention to the prescription periods of the possible responsibilities arising from the treatment. To this end, the deadlines set forth in different sectoral and specific regulations must be taken into account.

In this sense, in the event that one or more blocking periods are applicable for the same data processing, those with the longest duration will prevail, not proceeding to eliminate them until the legal conservation period has elapsed.

To know exactly what the retention periods are, in this procedure we introduce the Annex I in which we reflect the different periods of data conservation according to the type of treatment that is carried out.

4. Mechanisms of destruction

 

Regardless of the format in which they are found, destroying personal data consists of eliminating all the files that we have in paper and digital format, so that they cannot be recovered.

This destruction implies that it would not be enough to send this data to the recycle bin, if it were in digital format; or simply tear it up and throw it in the bin if they are in paper format.

Once the conservation and blocking periods have elapsed, the data must be deleted and the information systems through which they are being processed and stored must be evaluated.

Once the certain data storage and blocking periods are known by the organizations, Maese Lab SL has established the necessary notification and alert measures so that it is known at all times when the blocking periods elapse and therefore it is necessary to proceed to the elimination of the data, without prejudice to the possibility of proceeding to a specific deletion of these derived from some specific circumstance whose deletion must be previously assessed.

Given this regulatory requirement and guaranteeing that a deletion and destruction of documents correctly, Maese Lab SL has the following document destruction systems in paper format:

  • Outsourcing of a specialized company

The destruction of personal data entrusted to third parties must be carried out adopting the necessary guarantees to ensure confidentiality in the deletion of data. Thus, in the case of choosing a third party, it must guarantee that a confidential destruction of the documentation takes place, whether in physical or logical support.

In addition, the corresponding processing order contract must be signed with this third-party service provider, which includes the security measures that must be established to ensure the confidentiality and elimination of the information. It should also require a certificate of destruction insurance, which includes, at least, the reference of the support from which the information has been destroyed, the date, the method used and the signature or stamp of the company that carries it out.

 

  • Destruction of documents with machines to destroy paper.

Maese Lab SL has paper destruction machines in its offices.

Annex I. Conservation terms

 

RAW MATERIAL PERSONAL DETAILS START OF THE COUNT TERM LEGAL BASIS
Privacy and Data Protection Infractions will prescribe:

– Very serious, at 3 years.

– Serious, at 2 years old.

– Mild, per year.

From the recognition of the infraction by the Control Authority 3 years Articles 72.1, 73.1 and 74.1 of the Draft Organic Law on Data Protection.
Personal civil actions Personal actions of all kinds that do not have a special limitation period set from when the obligation could be demanded, taking into account that in continuing obligations to do or not to do, the term will begin each time they are breached.

Transitional regime:

– Actions derived from legal relationships born between 7/10/2000 and 7/10/2005: statute of limitations of 15 years.

– Actions derived from legal relationships born between 7/10/2005 and 7/10/2015: 5 years after the entry into force of the law, that is, 7/10/2020.

– Actions derived from legal relationships born as of 7/10/2015: statute of limitations of five (5) years.

The computation will start each time they are breached. 5 years Article 1962 of the Civil Code

Article 1939 of the Civil Code regarding the transitional regime.

Documentation of a labor nature or related to social security Documentation, records or computer media in which the corresponding data have been transmitted that prove compliance with the obligations in terms of placement and employment, affiliation, registrations, cancellations or variations that, where appropriate, occurred in relation to said matters, as well as such as the contribution documents and supporting receipts for the payment of wages and the delegated payment of benefits. Add all the contractual documentation: RD 1424/2002, of December 27, which regulates the communication of the content of the contracts and their basic copies, does not establish anything in this regard, so we will analogously apply the previous precept. From the end of the employment relationship 4 years Article 21.1 of Royal Legislative Decree 5/2000, of August 4, approving the consolidated text of the Law on Offenses and Sanctions in the Social Order.
Accounting and tax documentation For commercial purposes: Books, correspondence, documentation and supporting documents concerning your business, duly ordered, from the last entry made in the books, except as established by general or special provisions.

This mercantile obligation extends both to the obligatory books (income, expenses, investment goods and provisions, in addition to the documentation and supporting documents that support the entries recorded in the books (invoices issued and received, tickets, corrective invoices, bank documents , etc.).

Since the last accounting entry 6 years Art. 30 of the Royal Decree of August 22, 1885, by which the Commercial Code is published.
Accounting and tax documentation For tax purposes: The accounting books and other mandatory record books according to the applicable tax regulations (IRPF, VAT, IS, etc.), as well as the documentary supports that justify the entries recorded in the books (including computer programs and files and any other supporting document that has fiscal importance), must be kept, at least, during the period in which the Administration has the right to verify and investigate and, consequently, to settle the tax debt. From the end of the fiscal year 4 years Section 3 (The prescription), Arts. 66 to 70 of Law 58/2003, of December 17, General Tax Law.

 

Information society services and electronic commerce Infractions will prescribe:

– Very serious, at 3 years.

– Serious, at 2 years old.

– Mild, at 6 months.

From the recognition of the infraction 3 years Article 45 of Law 34/2002, of July 11, on services of the information society and electronic commerce.
Insurance Data that would have been provided to them prior to the conclusion of a contract if it was not concluded, unless they had the specific consent of the interested party, which must be express if it were data related to health.

 

From receipt of data 10 days Article 99.9 of Law 20/2015, of July 14, on the organization, supervision and solvency of insurance and reinsurance entities.

Your personal data will not be communicated to third parties except for those service providers necessary for the development of the services of this website.

Once, as a user of the WEB, you have provided us with your personal data, the current legislation allows you as an interested party of your data:

  • Request access to personal data concerning the interested party.
  • Request rectification or deletion.
  • Request the limitation of their treatment.
  • Oppose the treatment.
  • Request the portability of the data.
  • Reject automated individual decisions
  • Where appropriate, revoke your granted consent.

To exercise any of the rights described, the interested party must send said request accompanied by a photocopy of the DNI, passport or other valid document that identifies the User, or, where appropriate, the person who represents him. To do this, you must send the request to the following email address: info@maesepau.com

 

Interested parties can direct their claims to the Spanish Data Protection Agency.

Interested parties can address their requirements to the Data Protection Authorities, if they believe there is a problem with the way we are handling their personal data, through the so-called protection of rights.

Said communication channel may be made through the following link of the Spanish Agency for Data Protection (AEPD):

https://sedeagpd.gob.es/sede-electronica-web/vistas/formReclamacionDerechos/reclamacionDerechos.jsf

In accordance with the Law on Services of the Information Society and Electronic Commerce, the website does not carry out SPAM practices, so it does not send commercial emails electronically. that have not been previously requested or authorized by the user. Consequently, in each of the forms on the web, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information specifically requested.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, the website undertakes not to send communications of a commercial nature without properly identifying them.

In general, the website will not process personal information, with reliable knowledge, of minors under fourteen (14) years of age.

In the event that the website, carrying out any control activity, discovers the involuntary collection of information regarding children under 14 years of age, it will carry out all the necessary measures that, as a service provider and data controller, it is obliged to undertake. and thus be able to delete such information, as soon as possible, except in those cases that, due to applicable legislation, it is necessary to keep.

In accordance with the provisions of the European Data Protection Regulation, those over 13 years of age are entitled to grant their consent, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship for its provision. .

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by www.maesepau.es in the manner and for the purposes indicated in this privacy policy

The website reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, the Provider will announce on this page the changes introduced with reasonable anticipation of their implementation.

COOKIE POLICY

Our own cookies are used on this website to analyze our services and show you advertising related to your preferences.

We inform you that we can use cookies and other technologies on your computer provided that you have given your consent in the terms indicated in the corresponding section of this policy, except in the cases in which cookies are necessary for browsing the site. Website.

Cookies are small text files, which are automatically inserted in those telematic devices used by the user when they visit the website. These files that are downloaded can store data that can be updated and retrieved by the entity responsible for its installation. These files allow us to know, for statistical purposes, to improve the service and adapt it to your preferences, what your behavior is when browsing the web.

OWN COOKIES

 Technical cookies: His aquellas that permiten al usuario la navegación a través del área restringida y la utilización de sus diferentes funciones, como, por ejemplo, llevar a cambio el proceso de compra de un artículo.

Below is a summary table of the cookies installed on our Website:

GOOGLE ANALYTICS

This website uses Google Analytics; which is a Google advertising analysis service, which mainly allows www.maesepau.es know how users interact with your portal.

Likewise, a set of cookies are enabled and used to collect information anonymously, which allow produce website trend reports without identifying users individually. With this, it is intended to guarantee the continuity of the service and make improvements to the website.

In the event that the User prevents the creation of cookies, it is possible that not all the functions of the website can be used completely and without limitations.

The collection and storage of the IP address and the data created by the cookies can be canceled at any time with effect for the future. Here you can find the necessary browser plug-in for this: https://tools.google.com/dlpage/gaoptout?hl=es

You can disable the use of Google Analytics data by clicking on this link. An Opt-Out-Cookie will then be activated which will block the use of your data when visiting this website.

Specifically, we use the following cookies:

_ga (Analytics): This is a cookie related to Googles Analytics. It stores a unique customer identifier and is used to control visits, user data, campaigns... It expires after 2 years.

_gid (Analytics): This is a cookie related to Googles Analytics. It is used to distinguish users. It lasts 24 hours.

_gat (Analytics): This is a cookie related to Google Analytics. It is used to differentiate between the different tracker objects created in the session. It has an expiration of 10 minutes that is updated every time data is sent to Google Analytics.

OTHER COOKIES

ASP.NET_SessionId: Every time a user wants to authenticate in our application, the session is cleaned and this cookie is overwritten in the browser. It is a security measure in ASP.NET application session control. No set expiration.

__stripe_mid (Technical): It is used by the payment gateway when making a payment with a credit or debit card. Duration: 1 year (Entity: Stripe, Inc.).

__stripe_sid (Technical): It is used by the payment gateway when making a payment with a credit or debit card. Duration: expires with the session (Entity: Stripe, Inc.).

__zlcmid (Technical): These are cookies used by the ZOPIM tool to allow live chat with customer service. Expires with the session.

With the login in www.maesepau.es The User receives information about the use and policy of cookies through a "banner" located at the bottom of the web page. Given this information, the User can perform the following actions:

  • Accept. This notice will not be displayed again when accessing any page of the portal during this session. This will imply that the User gives his express and unequivocal consent to the use of cookies, in the terms and conditions provided in this Policy.
  • To close. The notice is hidden on this page, but when accessing any other page of the portal, the notice will be shown again at the top of it.

All this, without prejudice to the configuration, deactivation and elimination of cookies that the User may adopt, and which are mentioned in the following section.

In any case, we inform you that, given that certain "cookies" are not necessary for the use of the Website, you can revoke your consent to their use at any time by rejecting their use in the configuration panel of this policy, or blocking them through your browser settings (see more details below).

 

Practically most browsers allow warning of the presence of "cookies" or reject them automatically. If you reject them, you will be able to continue using our Website, although the use of some of its services may be limited. However, it should be noted that if you use your browser settings to block all storage technologies (including essential "cookies") you may not have access to all or part of our Website.

 

You can also delete "cookies" at any time through the navigation settings of your browser.

 

For more information on how to manage "cookies" or to revoke consent for their use, we refer you to the relevant link:

 

Chrome Explore Firefox Safari

 

It is recommended to visit the following links for more information about it:

Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.

From the tools menu, select 'Internet Options'. Click on the privacy tab. You will see the privacy setting slider which has six positions that allow you to control the amount of cookies that will be installed: Block all cookies, High, Medium High, Medium (default level), Low, and Accept all cookies.

For more information, you can consult the support of Microsoft or the browser Help.

Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.

In the tools menu, select 'options'. Select the privacy label in the options box. From the dropdown menu choose 'use custom settings for history'. This will display the cookie options and you can choose to turn them on or off by checking the appropriate box.

For more information, you can consult the support of Mozilla or the browser Help.

Chrome: Settings -> Show advanced options -> Privacy -> Content settings.

In the settings menu, select 'show advanced settings' at the bottom of the page. Next, select the 'content settings' key in the privacy section.

The section at the top of the page that appears gives you information about cookies and allows you to set the cookies you want. It also allows you to delete any cookies that you have stored at that time.

For more information, you can consult the support of Google or the browser Help.

Safari: Preferences -> Security.

In the settings menu, select the 'preferences' option. Open the privacy tab. Select the option you want from the 'block cookies' section. Please note that certain features and full functionality of this Site may not be available after cookies are disabled.

For more information, you can consult the support of Apple Lossless Audio CODEC (ALAC), or the browser Help.